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Terms and conditions

Please read on

GENERAL

It is the responsibility of the BUYER to measure furniture goods before ordering ensuring they can be delivered through doorways and into the room of choice. The SELLER is not required to take special orders into stock that cannot be delivered into the BUYER’S room of choice. In such circumstances the SELLER would leave goods in another room. If windows are to be removed this is the responsibility of the BUYER and must be arranged prior to delivery of the goods. Should the BUYER have any reservations regarding sizes and access for delivery it is their responsibility to raise these issues at point of ordering.

Upon placing an order for ‘made to order' goods the BUYER must pay for the goods in full or leave an agreed deposit. The remaining balance outstanding will then need to be paid in full at the latest 1 day before delivery or on collection of the goods at our Burton Street branch. It is the BUYERS responsibility to ensure that the goods are paid for in full prior to delivery, if not this could result in a delivery date being rescheduled.

Upon placing an order for ‘items from stock/clearance goods’ the BUYER must pay for the goods in full at point of order. The delivery of these goods should be arranged within 7 days or can be stored, with prior agreement from the SELLER, until required. Charges may be incurred by the BUYER should the goods be in storage for longer than agreed.

Accepted methods of payment are: Credit or Debit card (excluding AMEX), cash, building society cheque or Finance by prior arrangement.

Delivery and lead times quoted by the SELLER to the BUYER must be taken as an approximate estimation. The SELLER is very much governed by manufacturing times and logistical issues. Where ever possible the SELLER will endeavour to make contact with the customer within the specified lead time quoted to either make suitable delivery arrangements or inform of any reason for delays. Any circumstances beyond the SELLERS control that make it impossible for the SELLER to fulfil its obligations with regards to lead times are not circumstances entitling the BUYER to cancel the contract.

The SELLER is not responsible for the reimbursement of costs or damages of any nature that are incurred by longer than expected delivery times.

On occasion the SELLER may be able to offer loan furniture whilst the BUYER is awaiting delivery of their goods. In these cases the SELLER would expect the goods to be returned in the same condition as delivered out.

We do offer a 7 DAY PRICE PROMISE, Should the BUYER see the exact same goods with the exact same package offered elsewhere the SELLER will endeavour to match the package, up to 7 days after the BUYER has placed their order with us. We would ask for written confirmation of the lesser price.

Where the BUYER chooses from fabric, leather and carpet samples in store it is on the acceptance that all materials come with a tolerance level.

SITE CONTENTS AND DISCLAIMERS

Every effort is made to ensure that the contents of our website are accurate however prices, sizes and details may change from time to time and it is possible that errors may occur. We will endeavour to rectify these errors as soon as possible but we cannot be responsible for any losses incurred.

CANCELLATION, REFUNDS AND RETURNS

Goods purchased in store
In accordance with the Consumer Rights Act, should you place your order in store and then change your mind we will allow you up to 7 days, from date of order, to either cancel or amend your order. Excluded from this are Made to order where we have instructed our suppliers to make the goods in your chosen fabric, design, wood colour, size etc. It is not possible to cancel these orders once our supplier has been instructed. This is due to the products bespoke nature.

Goods purchased in store from stock/clearance items
If you purchase an item or items from stock or clearance items and you simply change your mind, you may cancel your order any time prior to delivery.

Goods purchased on line or over the phone If goods are bought on-line or over the phone where you have not had opportunity to inspect or view the goods in store and you simply change your mind, you have the right to cancel the goods any time between date of order and up to 14 days after delivery of the goods. This is in accordance with the Consumer Contracts Regulations. Should you wish to return the goods it would be at your expense and it is your responsibility to take good care of the goods and return them in their original packaging to our warehouse address. We recognise that some customers may not have the means to do this so we can arrange a collection on your behalf, charges for this will be in line with current carrier costs, these costs will be made clear prior to collection and full payment of these costs will be expected before collection takes place.

Until the goods are received back at our premises the goods belong to you the BUYER therefore you are liable for any loss or damage.

Bespoke, special offer or bulk orders are not subject to the 14 day return policy as these items will have been ordered and made up to your specific requirements. Should you place an order necessitating a specific sofa, size, style, cover, colour and we enlist our supplier to make this for you this will also fall outside of the 14 day return policy due to its bespoke nature.

Due to their intimate nature and for hygiene reasons, divan sets, mattresses, pillows and mattress protectors cannot be returned or cancelled, unless in accordance with your legal rights (i.e. confirmed defective by us).

Cancellation by us
We reserve the right to cancel any order if:
  • We have insufficient stock to fulfil your request
  • We are unable to deliver to your area
  • One or more of the items ordered was priced incorrectly in store or on our website
  • Your payment transaction has not been authorised
If we do cancel your order we will contact you either by phone, email or by letter to inform you of our decision. We will refund any monies due but will not be obliged to offer any compensation for disappointment suffered.

REFUNDS

Any refunds due will be paid back using the same method as your original payment, these will need to be authorised by a senior staff member and will be processed within 7 days.

KELVIN FURNITURE
Unit 2d Hilltop Commercial Centre
Houghly Lane
Leeds
West Yorkshire
LS13 2DN
0800 0588 641
OPENING HOURS
Monday 9.00 - 17:00
Tuesday 9.00 - 17:00
Wednesday 9:00 - 17:00
Thursday 9.00 - 17:00
Friday 9:00 - 17:00
Saturday 9:00 - 15:30
Sunday Closed
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REGISTERED
Basewheel Limited
Roundhay Chambers
199 Roundhay Road
Leeds
LS8 5AN
Reg No: 05256264
VAT No: 886402600
Please be aware that images are for illustration only. For example, suppliers only take images in one cover and the range might not be pictured in a middle price grade.

Abacus Solutions 2024